By Troy


Our terms and conditions of use

Below are the terms and conditions to provide information to TayouTroy customers about distance selling and e-commerce contracts.


1 General

The following terms and conditions define the relationship between you, the customer, and TayouTroy when ordering via the Internet shop. These terms and conditions become applicable at the time the order is placed.


2 The Contract

The presentation of TayouTroy products on the website shop is an invitation to the customer to submit a contractual order for the product.

If the customer submits an order via the TayouTroy website, the customer is then bound by § 145 BGB which determines that the customer is bound to a contract. Confirmation of the order is sent by e-mail.

The contract with TayouTroy is made when we accept the offer from the customer within 2 working days of placing your order in writing or text form. A working day is defined as any calendar day which is not a Sunday or nationally applied and recognised public holiday.


3 Delivery, Delivery Costs, Transfer of Goods

Delivery will be made according to our stated shipping costs. If the customer is a private consumer, we will, regardless of the method of transport in each case, carry the shipment risk. If the customer is an entrepreneur, all risks and dangers involved in the shipment will be passed over to the customer once the goods have been handed over by us to the logistics contractor.


4 Reservation of Title

The delivered goods remain our property until full payment of the purchase price has been made and acknowledged by us.


5 Payments

Only the payment methods offered to the customer during the ordering process are the payment methods accepted by TayouTroy.


6 Liability for Defects

Statutory warranty rights apply to defect goods.


7 Information for E-commerce Customers

We are not subject to codes of conduct.

In case of entering a mistake in the input of the order, the customer can view the final confirmation page before submitting the order. The customer can use the change or delete functions to correct the order before sending it to TayouTroy.

For every product that is listed on the TayouTroy website, the customer can see the characteristics of the product and the validity of limited offers the product may have at that time.

The contract is made and is available by TayouTroy in English.

The customer can make complaints and warranty claims by using the contact details given on the TayouTroy.

The contract made between both parties is not stored by TayouTroy  The customer can have access to the contract by using the ‘print’ function on the Internet browser, or the customer can store the contract to their computer using the ‘save’ function.

For information on payment, delivery or performance, please refer to the TayouTroy website.


8 Use of Voucher and Discount codes

Giftcards bought on our website can be used to purchase items on www.tayoutroy.com. They cannot be used to buy other vouchers.

The balance on a gift card will neither be paid out in cash, nor collect interest.

Giftcards and discount codes can only be used before the confirmation of an order. They can not be applied once the order has been done.

If the purchase amount is not covered fully by the balance on the gift card, the difference can be paid using our various other payment methods.

It is possible to use more than one gift card per order. Giftcards and discount codes are able to be used together.

We accept no responsibility for lost, stolen or damaged (unreadable) gift cards. We also accept no responsibility for any error in the input of the recipients email address.


9 Customer Cancellation Policy

The right of withdrawal does not apply to distance contracts for the delivery of items which have been personalised or customised to suit the needs of a specific customer.


Customer Cancellation (Returns) Policy


The customer may cancel the contractual agreement within 30 days, in writing, and return their item(s) without giving reason.

Cancellation can be made within up to and including a maximum of 30 days from the date that the final customer, excluding any middle or third parties, receives the goods.

To give written notice of your refund, please contact us using the following details:

*Email notice of your decision to return items and request refunds are welcome here: info@tayoutroy.com *


Please include a clear statement of your decision to withdraw from the contract of sale (the reason for return).

You may also complete and use the attached Cancellation Form to cancel the contract.

In order to observe the 30-day cancellation period, please make sure that you send us your decision to cancel before the deadline.


Effects of Cancellation

If you cancel your order and withdraw from the contract of sale, we will return to you all of the payments that we have received from you, excluding delivery costs.

These amounts will be repaid immediately to you within 5-10 working days from the date on which the notice of cancellation of your contract with us is received. For this repayment, we will use the same method of payment used for the initial transaction, unless you explicitly agree otherwise (in such a case, you will be charged a fee for this repayment).

We may withhold the reimbursement until we have received the goods from you, or until you have demonstrated that you have returned the goods, whichever is earlier.

Please return the goods promptly to us and, in any event, not later than fourteen days from the date on which you notify us of the cancellation of your contract. The deadline is met if you send back the goods before the period of 14 days. If you fail to meet this deadline you bear the full cost of the return of goods. You will be required to pay for any diminished value of the goods.


*Contact us at info@tayoutroy.com for further details about returns.*


Cancellation Form

(Please complete and return this form to us if you would like to cancel a contract of sale/returns item(s))



Email: info@tayoutroy.com


  • I hereby give notice that I conclude a contract for the purchase of the following products (*) / provision of the following services (*)
  • Ordered on (*)/ received on (*)
  • Customer Name
  • Customer Address
  • Customer Signature
  • Date


(*) Delete as necessary


10 Information regarding dispute settlement procedures

We are neither willing nor obliged to participate in dispute settlement procedures before consumer enforcement agencies.


11 Miscellaneous

The contractual relationship between us and the customer, the respective terms and conditions, and the law shall apply. If the customer is a consumer, they shall remain covered by the law of the State in which the consumer has his habitual residence. This is to protect the consumer rights and regulations, which can not be derogated from by agreement and will remain unaffected by this agreement. Application of the CISG is excluded.

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